Common queries answered
Frequently asked Questions
- Standard Delivery (Free): Processing takes 2-4 business days, and shipping takes 5-15 business days.
- Express Delivery ($9): Processing takes 1-2 business days, and shipping takes 3-6 business days.
You can return items within 14 days of receiving them. Notify us via email, return the item in its original packaging, and we will process your refund within 20 calendar days of receiving the return.
Contact our customer support team immediately at [email protected] with your order number to request an address change.
You will receive a tracking number in your confirmation email. Use it to check the status of your order on our website.
If you have questions or need assistance, email us at [email protected], and we’ll be happy to help.
Contact us as soon as possible at [email protected] with the correct address. We’ll do our best to update it before your order is shipped.
Orders may be shipped in multiple packages based on item availability, but you’ll only be charged for shipping once.
For any additional questions, feel free to reach out to us at [email protected]. Thank you for shopping with Omy9.com!